Refund Policy

We want you to be happy with your purchase. If something is wrong, here’s how returns and refunds work:

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Wrong Item Received

If you received the wrong item:

• Email us at leatherbrana@gmail.com within 7 days
• The item must be unused, in original packaging, with all tags and seals intact
• Return and delivery costs will be covered by us

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Damaged or Defective Items

If your product arrives damaged or faulty:

• Report it within 7 days via email to leatherbrana@gmail.com
• The item must be unused and in original packaging
• Return and delivery costs will be covered by us

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Unwanted Items

If you change your mind:

• Email us within 7 days of receiving your order to leatherbrana@gmail.com
• Items must be unused and in original packaging with all tags and seals

Return costs (deducted from refund):

• R100 – belts or wallets
• R160 – small handbags or crossbody bags
• R250 – large bags, jackets, or shoes

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Return Process

Once your return is approved, we will arrange courier collection.

If you prefer to send it yourself:

• Send items to:
  Brana Leather
  xxxxxxxx
  xxxxxxxxx
  Johannesburg, 1684, Gauteng

You are responsible for shipping costs and risk until we receive the item. Please pack items securely and include your return reference and original invoice.

Refunds or credits are processed once the item is received and inspected.

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International Returns

For orders outside South Africa, for unwanted items, customers are responsible for all return costs, including shipping and duties.